Terms of service

Terms & Conditions

Terms of Service

Last Updated: February 09, 2026

Welcome to Operio. By accessing or using our website (operioindia.com) and purchasing our products or services, you agree to comply with and be bound by the following Terms of Service (“Terms”). Please read them carefully before using our website or services.

1. General Conditions

  • Operio reserves the right to refuse service to anyone for any reason at any time.

  • You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the website, services, or products without express written permission from Operio.

  • Any breach of these Terms may result in immediate termination of your access to our services.

2. Medical & Product Disclaimer (Important)

  • Operio products are cosmetic and personal care formulations.

  • All content on this website, including text, images, graphics, and descriptions, is provided for informational purposes only and does not constitute medical advice.

  • Our products are not intended to diagnose, treat, cure, or prevent any disease.

  • Always consult a qualified dermatologist or healthcare professional before using any new skincare or haircare product, especially if you have sensitive skin or a medical condition.

Patch Test Advisory

We strongly recommend conducting a patch test before using any Operio product. If irritation, redness, or discomfort occurs, discontinue use immediately and consult a professional.

3. Accuracy, Completeness & Timeliness of Information

  • We strive to ensure that all information on our website is accurate and up to date; however, we do not guarantee completeness or accuracy at all times.

  • Any reliance on information provided on this website is at your own risk.

  • Operio reserves the right to modify or update website content without prior notice.

  • It is your responsibility to review changes made to our website and policies.

4. Products & Pricing

  • Pricing: All product prices are subject to change without prior notice.

  • Availability: Certain products may be available exclusively online and in limited quantities.

  • Returns & Exchanges: Products are subject to return or exchange strictly in accordance with our Return & Refund Policy.

  • Product Images: While we strive for accuracy, we cannot guarantee that your device’s display of product colors will be exact.

5. Billing & Account Information

  • Operio reserves the right to refuse or cancel any order at our discretion.

  • We may limit or cancel quantities purchased per person, household, or order.

  • Restrictions may apply to orders placed using the same account, payment method, or shipping/billing address.

  • In the event of order cancellation or modification, we may notify you via email or phone number provided at checkout.

6. Order Cancellation

Cancellation by Customer

  • Orders may be cancelled before dispatch (typically within 12–24 hours of placing the order).

  • Once shipped, orders cannot be cancelled but may be eligible for return as per our Return & Refund Policy.

Cancellation by Operio

  • Operio reserves the right to cancel any order due to:

    • Product unavailability

    • Pricing or listing errors

    • Suspected fraudulent activity

In such cases, a full refund will be issued.

7. Third-Party Links

  • Our website may contain links to third-party websites or services.

  • Operio is not responsible for the content, accuracy, or policies of third-party websites.

  • Accessing third-party links is at your own risk.

8. User Comments, Feedback & Submissions

  • Any feedback, suggestions, ideas, or content submitted to Operio may be used by us without restriction.

  • You grant Operio the right to edit, copy, publish, distribute, translate, and use such content in any medium without compensation.

9. Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

10. Prohibited Uses

You are prohibited from using the website or its content:

  • For any unlawful purpose

  • To violate any local, national, or international laws

  • To infringe upon Operio’s intellectual property rights

  • To transmit malicious code, viruses, or harmful content

  • To engage in fraudulent, abusive, or misleading activities

Violation of these rules may result in termination of access.

11. Limitation of Liability

Operio shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from:

  • Use or misuse of our products

  • Reliance on information provided on the website

  • Service interruptions or technical issues

This includes loss of profits, data, savings, or business opportunities.

12. Governing Law & Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts in Surat, Gujarat.

13. Changes to Terms of Service

Operio reserves the right to update or modify these Terms at any time.
The latest version will always be available on this page, and continued use of our services constitutes acceptance of updated Terms.

14. Contact Information

For any questions regarding these Terms of Service, please contact us:

Operio (Pramukh Enterprise)
📧 Email: support@operioindia.com
📞 Phone: +91 91065 80858

Registered Address:
Plot No. C/9, Ground Floor,
Mital Park Co-Operative Housing Society, Simada,
Surat, Gujarat – 395006,
India