Shipping policy

Shipping Policy

Last Updated: February 09, 2026

At Operio, we aim to deliver your orders safely and on time. Please review our shipping policy below to understand processing timelines, delivery coverage, and related terms.

1. Order Processing & Dispatch

Processing Time

  • All orders are processed within 24–48 hours

  • Approximately 95% of orders are shipped within this timeframe

  • A confirmation email is sent once the order is dispatched

  • Orders placed on weekends or public holidays may take additional processing time

2. Delivery Timelines

Estimated delivery timelines after dispatch:

  • Metro Cities: 5–6 working days

  • Major Towns & Cities: 6–7 working days

  • Other Locations: 7–10 working days

Delivery timelines may vary based on location and external factors.

3. Shipping Charges

Domestic Shipping Rates

  • Free shipping on prepaid orders above ₹499

  • Cash on Delivery (COD): ₹80 COD charges apply for orders below ₹500

Special Shipping Cases

  • Additional charges may apply for remote or non-serviceable locations

  • Bulk orders may have custom shipping rates

  • Fragile items may incur special handling fees

4. Delivery Process

Standard Delivery Procedure

  • Up to three delivery attempts are provided

  • Deliveries are made between 9:00 AM and 7:00 PM

  • Pre-delivery notifications are sent via SMS or email

  • Contactless delivery is available where applicable

Required Shipping Information

To ensure smooth delivery, please provide:

  • Full name and contact number

  • Complete shipping address

  • Nearest landmark for easy identification

  • Alternative contact number (recommended)

5. Order Tracking

Tracking Options

  • A unique tracking ID is shared via email after dispatch

  • Real-time tracking is available on our website

  • SMS updates are sent at key delivery stages

  • Customer support is available for tracking assistance

6. Delivery Coverage

Serviceable Areas

  • Pan-India delivery is available

  • Pin code verification is done at checkout

  • Some remote or restricted areas may be non-serviceable

  • International shipping is currently not available

7. Failed Deliveries & Returns

Failed Delivery Protocol

  • Three delivery attempts will be made on consecutive days

  • If unsuccessful, the order will be returned to our warehouse

  • Shipping charges may be forfeited

  • Reshipment charges may apply for re-dispatch

Return Shipping

  • Returns can be initiated easily through our website

  • Free pickup is provided for damaged or incorrect items

  • Products must be returned in original packaging

  • A 7-day return window applies (as per Return Policy)

8. Shipping Delays

Delivery delays may occur due to circumstances beyond our control, including:

  • Adverse weather conditions

  • Political or social disruptions

  • Government regulations or restrictions

  • Natural disasters

  • Technical or logistical issues

9. Quality Assurance & Packaging

  • All orders are packed using professional packaging standards

  • Temperature-controlled shipping is used where required

  • Safe handling is ensured throughout the delivery process

10. Customer Support

For any shipping-related queries or assistance, please contact us during business hours:

Email: support@operioindia.com
Phone: +91 91065 80858
Business Hours: Monday to Friday, 10 AM – 6 PM

Physical Address

Operio (Pramukh Enterprise)
Plot No. C/9, Ground Floor,
Mital Park Co-Op Housing Society, Simada,
Surat, Gujarat – 395006
India


11. Policy Terms & Updates

  • This Shipping Policy is subject to change without prior notice

  • Any updates will be reflected on our website

  • The latest version of the policy will always be applicable

  • This policy is governed by Indian law