Privacy policy

Privacy Policy

Last Updated: February 09, 2026

At Operio (accessible from operioindia.com), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we safeguard it when you visit or make a purchase from our website.

1. Information We Collect

We collect information to provide you with a seamless shopping and consultation experience.

a) Personal Information

When you place an order, register on our website, or contact us, we may collect the following details:

  • Full Name

  • Phone Number

  • Email Address

  • Shipping Address

  • Billing Address

b) Payment Information

Operio does not store or process your credit/debit card or banking details on its servers. All payments are securely processed through trusted third-party payment gateways such as Razorpay, PhonePe, or Stripe, which comply with PCI-DSS security standards.

c) Device & Log Information

When you visit our website, we automatically collect certain non-personal information, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

This data helps us improve website performance and user experience.

2. How We Use Your Information

The information we collect is used for the following purposes:

  • To process, confirm, and deliver your orders accurately

  • To communicate order updates via Email, SMS, or WhatsApp

  • To send invoices, confirmations, and service-related notifications

  • To prevent fraud, misuse, and unauthorized transactions

  • To improve our website functionality, services, and customer support

3. Sharing of Information with Third Parties

We value your trust and do not sell, trade, or rent your personal information to third parties. However, limited data may be shared with trusted partners strictly for service fulfillment:

a) Logistics & Delivery Partners

Your Name, Address, and Phone Number may be shared with courier partners such as Delhivery, BlueDart, Xpressbees, or similar services to ensure successful delivery.

b) Payment Service Providers

Payment-related data is handled securely by authorized payment gateways to process transactions.

c) Legal & Regulatory Compliance

We may disclose your information if required to comply with legal obligations, court orders, or lawful government requests.

4. Cookies & Tracking Technologies

Operio uses cookies and similar technologies to:

  • Store user preferences

  • Analyze website traffic

  • Enhance browsing experience

Cookies help us customize content based on your browser and usage behavior. You can choose to disable cookies through your browser settings; however, some features of the website may not function optimally.

5. Data Security

We take appropriate technical and organizational measures to protect your data, including:

  • SSL (Secure Socket Layer) encryption

  • Secure servers and restricted access controls

  • Regular malware scans and vulnerability checks

Your personal data is stored on secured networks and is accessible only to authorized personnel.

6. Your Rights (GDPR & Indian IT Act Compliance)

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate or incomplete data

  • Request deletion of your personal data (subject to legal or regulatory retention requirements)

  • Opt out of promotional or marketing communications at any time

To exercise these rights, please contact us using the details below.

7. Children’s Privacy

Operio does not knowingly collect Personal Identifiable Information from children under the age of 13. If you believe that a child has provided personal data on our website, please contact us immediately, and we will promptly remove such information from our records.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised date. We encourage you to review this policy regularly.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Operio (Pramukh Enterprise)
📧 Email: support@operioindia.com
📞 Phone: +91 91065 80858

Registered Address:
Plot No. C/9, Ground Floor,
Mital Park Co-Operative Housing Society, Simada,
Surat, Gujarat – 395006,
India