Frequently Asked Questions (FAQs)

1. Do you offer free shipping?

Yes. We offer free shipping on prepaid orders above ₹499. Orders below ₹499 may attract applicable shipping or COD charges.

2. Is Cash on Delivery (COD) available?

Yes, Cash on Delivery is available for eligible pin codes. A COD charge of ₹80 applies on orders below ₹500.

3. Are your products authentic?

Absolutely. Operio sells 100% genuine and sealed products sourced from authorized distributors and licensed wholesalers. We do not manufacture products ourselves and ensure strict quality checks before dispatch.

4. How can I track my order?

Once your order is shipped, you’ll receive a tracking ID via email/SMS. You can track your order in real time through our website or by contacting customer support.

5. What is your return or exchange policy?

Returns are accepted within 7 days of delivery for damaged, defective, or incorrect items. Products must be unused and in original packaging. Certain products may not be eligible due to safety or regulatory reasons.

6. How do I contact customer support?

You can reach us at:
Email: support@operioindia.com
Phone: +91 91065 80858
Business Hours: Monday to Friday, 10 AM – 6 PM

7. Can I modify or cancel my order after placing it?

Orders can be modified or canceled only before dispatch. Once shipped, modifications or cancellations are not possible.

8. Are there any discounts or promotions available?

Yes. We regularly offer special discounts, seasonal promotions, and limited-time offers. Stay updated by visiting our website or subscribing to our notifications.

Ordering & Payments

9. What payment methods do you accept?

We accept UPI, Credit Cards, Debit Cards, Net Banking, and Cash on Delivery (COD).

10. Is online payment safe on Operio?

Yes. All online payments are processed through secure and encrypted payment gateways, ensuring complete transaction safety.

11. Do you charge any additional handling or packaging fees?

No hidden charges. Any applicable shipping or COD fees are clearly shown at checkout.

12. What if my payment was deducted but the order wasn’t confirmed?

If your payment is deducted but the order fails, the amount is usually auto-refunded within 5–7 business days. You may also contact support for assistance.

Shipping & Delivery

13. How long does order processing take?

Orders are typically processed within 24–48 hours, excluding weekends and public holidays.

14. Do you deliver across India?

Yes, we offer Pan-India delivery, subject to pin code serviceability.

15. What if I am unavailable at the time of delivery?

Our delivery partners attempt delivery up to three times. If unsuccessful, the order may be returned to our warehouse.

16. Can I change my delivery address after placing an order?

Address changes are possible only before dispatch. Please contact support immediately.

17. Do you offer express or priority delivery?

Currently, we offer standard delivery only. Delivery timelines depend on your location.

Products & Compliance

18. Do you sell prescription medicines?

Some products may require a valid doctor’s prescription. Orders without required prescriptions may be canceled.

19. How do you ensure product quality?

All products undergo expiry checks, packaging verification, and compliance review before dispatch.

20. Are expiry dates checked before shipping?

Yes. We ensure products have sufficient shelf life before shipping.

Returns & Refunds

21. What if I receive a damaged or wrong product?

Please contact us within 48 hours of delivery with photos. We’ll arrange a replacement or refund after verification.

22. How long does a refund take?

Refunds are processed within 5–7 business days after approval, depending on your payment method.

23. Are shipping charges refundable?

Shipping charges are refundable only if the return is due to our error (damaged or incorrect product).

Account & Privacy

24. Do I need an account to place an order?

No. You can place an order as a guest, but creating an account helps with tracking and faster checkout.

25. Is my personal information safe?

Yes. We follow strict data protection and privacy policies and do not share customer information with unauthorized third parties.

Offers & Loyalty

26. Do you offer bulk or repeat customer discounts?

Bulk purchase and repeat customer offers may be available from time to time. Contact support for details.

Business Legitimacy

27. Is Operio a licensed business?

Yes. Operio is a legally registered and licensed business in India, operating under applicable drug and GST regulations.